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 MADE IN AMERICA |
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Field Service
On-Site Calibration
Services:
Our Field Service Engineers are capable of performing complete calibration and servicing of the Computrac® line of
moisture analyzers. This includes the MAX® 2000XL, MAX® 2000, and MAX® 1000 and the
Vapor Pro® series of moisture analyzers.
Annual calibration includes a full system check of all subassemblies, circuits, and components. Basic adjustments are performed to all
reference and power supply voltages to restore to factory specifications. Instruments are cleaned to remove excess material from the
interior compartments and test chamber, when feasible. All units undergo complete materials testing and When requested inter-unit
correlation.
All Computrac® MAX® and Vapor Pro® series units serviced on-site receive an NIST
traceable certificate of calibration. The NIST traceable calibration certificate shows incoming and outgoing data and lists test and
calibration equipment per NIST requirements.
Generally, customers need a minimum of three units per site for a field visit to be economically feasible.
Pricing:
Regular Working Hours (per Technician):
Labor: $130.00/hour (one hour minimum), or $1100.00/day
Travel Time: Billable at $130.00/hour
Outside of Regular Working Hours (per Technician):
Saturday and off-shift on business days: 1.5 times the normal rate
Sundays and holidays: 2.0 times the normal rate
Travel Time: Equal to billed rate
On-Site Warranty (per Technician):
Labor: $65.00/hour, or $550.00/day
Travel Time: Billable at $70.00/hour
On-Site Maintenance Contracts (per Technician):
Labor: $65.00/hour, or $550.00/day
Travel Time: Billable at $70.00/hour
Expenses (per Technician):
Travel, lodging and expenses are billed at cost
Contact:
Call Arizona Instrument Customer Service or your Account Representative at 800-528-7411 or (602) 470-1414, or e-mail Technical
Support for additional information.
Terms and Conditions:
An advance deposit, credit card or purchase order is required in order to schedule on-site servicing. Payment for the visit, travel,
and expenses is due upon completion of the work at the site, or when invoiced.
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