Field Service

On-Site Calibration

Services:

Arizona Instrument often sends our trained, certified field service engineers to the customer site. These field service engineers are capable of performing complete calibration and servicing of the Computrac line of moisture analyzers. This includes the MAX 2000XL, MAX 2000, and MAX 1000 and the Vapor Pro series of moisture analyzers.

Unit calibration includes a full system check of all subassemblies, circuits, and components. Basic adjustments are performed to all reference and power supply voltages to restore to factory specifications. Instruments are cleaned to remove excess material from the interior compartments and test chamber, when feasible. All units undergo complete materials testing and inter-unit correlation.

All Computrac MAX and Vapor Pro series units serviced on-site receive an NIST traceable certificate of calibration. The NIST traceable calibration certificate shows incoming and outgoing data and lists test and calibration equipment per A2LA requirements.

Generally, customers need a minimum of three units per site for a field visit to be economically feasible.

Pricing:

Regular Working Hours (per Technician):
Labor: $120.00/hour (one hour minimum), or $1000.00/day
Travel Time: Billable at $120.00/hour

Outside of Regular Working Hours (per Technician):
Saturday and off-shift on business days: 1.5 times the normal rate
Sundays and holidays: 2.0 times the normal rate
Travel Time: Equal to billed rate

On-Site Warranty (per Technician):
Labor: $65.00/hour, or $500.00/day
Travel Time: Billable at $65.00/hour

On-Site Maintenance Contracts (per Technician):
Labor: $65.00/hour, or $500.00/day
Travel Time: Billable at $65.00/hour

Expenses (per Technician):
Travel, lodging and expenses are billed at cost

Contact:

Call Arizona Instrument Customer Service at 800-528-7411 or (602) 470-1414, or e-mail Technical Support for additional information.

Terms and Conditions:

An advance deposit, credit card or purchase order is required in order to schedule on-site servicing. Payment for the visit, travel, and expenses is due upon completion of the work at the site, or when invoiced.