Satisfaction Survey Dear Customer, Please take a moment to evaluate your recent contact with our Customer Service department. Your satisfaction is very important to us. Your feedback will be used to improve our services. Thank you for your time. Your InformationCompany Name*Your Name*Phone Number*Email Address* Telephone SupportWas your call answered by a representative or did you leave a message?Call was answeredLeft a voice messageIf you left a message, how many hours passed before your call was returned?1 hour2 hours4 hours8 hoursMy call was not returnedWith regard to the telephone call, did we meet your expectations?YesNoDid our representative answer all of your questions?YesNoIf you received support over the telephone, was it helpful?YesNoNAHow does our telephone service compare to other companies?Much betterBetterSameWorseRepair ServiceHow many weeks did you expect to be without your instrument during the repair service?1 Week2 Weeks3 Weeks4 WeeksHow would you rate your level of satisfaction with our repair service?Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedAre you aware that we offer loaner instruments?YesNoHow does our repair service compare to other companies?Much betterBetterSameWorseGeneralFor customers that own or are familiar with the Computrac® Vapor Pro®, would a powder standard with a lower water concentration be valuable?YesNoIf YES, what concentration?1%0.5%0.1%Lower than 0.1%Higher than 1%OptionalRMA#Instrument Serial#CommentsNameThis field is for validation purposes and should be left unchanged.