Do you need to send an instrument in for repair or calibration? Please visit our Return Material Authorization page to request an RMA.
Annual calibration includes the inspection of all electronic components and full calibration of the instrument and NIST traceable calibration certificate. The NIST traceable calibration certificate shows incoming and outgoing data and lists test and calibration equipment per NIST requirements. Jerome®instruments include the replacement of all internal filters and Tygon tubing. The old filters and Tygon tubing are considered hazardous materials because of possible contamination and must be disposed of properly.
The price quotation is for calibration and preventative maintenance. Additional repair parts and repair labor charges may be required and can only be quoted once your instrument is inspected at Arizona Instrument.
Loaner instruments are available for customer use for the duration of the repair (within the US/Canada only). A purchase order or credit card is required in advance. Freight charges are prepaid and billed against the PO/credit card or can be billed to your UPS or FedEx account.